Refund Policy

At Streamova.be, we are committed to providing a high-quality digital streaming experience. Because our services involve the delivery of “instantly consumable” digital content, our refund criteria are governed by specific legal standards relevant to digital downloads and streaming in the UK.

1. Overview of Digital Content Refunds

In accordance with the UK Consumer Rights Act 2015, digital content is treated differently than physical goods. Once a digital service is activated or the “streaming” has commenced with your consent, the right to a standard “cooling-off” period is typically waived.

By purchasing a subscription on Streamova.uk, you acknowledge that immediate access to our digital interface constitutes a supply of services that cannot be “returned” in the traditional sense.

2. Refund Eligibility Criteria

While we generally do not offer refunds once an account has been activated, we may consider a partial or full refund at our sole discretion in the following exceptional circumstances:

  • Non-Delivery of Service: If you have successfully completed a payment but have not received login credentials or access within 48 hours, and our support team is unable to resolve the provision.
  • Persistent Technical Failure: If the platform experiences a major service outage (meaning no access to any content) for a continuous period exceeding 72 hours due to an internal server fault.
  • Billing Errors: If you have been charged twice for a single transaction or billed an incorrect amount due to a verified system glitch.

3. Non-Refundable Scenarios

We are unable to process refund requests for issues beyond our direct technical control. These include, but are not limited to:

  • ISP Issues: Buffering or connectivity problems caused by your Internet Service Provider, local network congestion, or “throttling.”
  • Hardware Compatibility: Incompatibility with your specific smart TV, box, or mobile device.
  • Content Changes: Fluctuations in the specific channel line-up or the removal of specific on-demand titles.
  • User Error: Failure to cancel a recurring subscription before the renewal date or providing incorrect account details during setup.
  • Policy Violations: If your account is suspended for breaching our Terms of Service or Acceptable Use Policy.

4. How to Submit a Request

If you believe you meet the criteria for a refund, you must contact our support team within 7 days of the issue or transaction date. To help us process your request quickly, please include:

  1. Your registered email address.
  2. Proof of purchase (transaction ID).
  3. A clear description of the technical fault, including any relevant screenshots or error codes.

Please send your request to support@Streamova.uk. Our team will review the logs and respond within 5–7 business days.

5. Processing Approved Refunds

If a refund is approved, it will be issued to the original payment method used during purchase. In line with standard banking procedures, it may take 7–14 business days for the funds to appear on your statement. For more information on your rights as a consumer in the UK, you can visit the Official GOV.UK Consumer Protection page.

6. Subscription Cancellations

You may cancel your subscription at any time to prevent future billing. Cancellation ensures you will not be charged again; however, it does not automatically trigger a refund for the remaining time in your current billing cycle. You will retain access to the service until your current paid period expires.

7. Contact Us

For any questions regarding our refund procedures or to seek technical assistance, please contact us:

  • Email: support@Streamova.uk
  • Phone & WhatsApp: +44 734 600 25 22
  • Website:Streamova.be

Last updated: 30 January 2026